Posted by 松上侑馬
The Fall/Winter 2025 season has begun. This season, we would like to share with you the purchasing standards that Kinoya values. The theme is "high quality and casual down." Based on the sophistic...
Posted by 松上侑馬
You can check the frequently asked questions from customers.
If the issue persists, please feel free to contact us.
Q. I would like the product to be delivered on the same day I purchase it. Is this possible?
A. If you order by 12:00, we can ship it on the same day.
Q.Can I specify a delivery date and time?
A: You can do this from the cart screen.
Please do not proceed to checkout, but set it on the cart screen.
Q: Can I return the product?
Returns are not accepted unless the item is faulty.
We do not accept returns for reasons of customer convenience.
Q. Can I order products?
A. Yes, if the manufacturer has stock. However, this only applies to products for which your purchase has been confirmed.
(Cancellation not permitted)
Q. Can I reserve an item?
A. Yes, it is possible for a period of one week. However, this is only possible for products whose purchase has been confirmed.
(Cancellation not permitted)
Q. Can I change the delivery company?
We generally use Sagawa Express, so please be sure to write "Sagawa Express delivery to XX office" in the comments section when purchasing.
Q. Can I use both cash and card when making a purchase?
You cannot use multiple payment methods for the same item.
It is possible to change the payment method for each product. In that case, please place separate orders. (Delivery can be combined.)
