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International Shipping & Store Policy

 

International Shipping & Store Policy

 

 

Business Operator

 


Yuma Matsuue


 

Representative

 


Yuma Matsuue


 

Postal Code

 


531-0073


 

Address

 


1F D-Building Kita-Umeda

1-5-15 Honjo-Nishi, Kita-ku

Osaka City, Osaka, JAPAN

 

 

 

Fees Other Than Product Price

 

 

  • International shipping: Flat rate ¥10,000

  • Consumption tax is included in all product prices.

 

 

 

 

Delivery Time

 

 

  • Orders will be shipped within 2 business days after payment is confirmed (excluding pre-order items).

  • Estimated delivery times:

     

    • Asia: 3–7 days

    • Europe / North America: 5–10 days

     

 

 

 

 

Shipping Method

 

 

  • EMS (Express Mail Service)

 


※ Please note: Import duties and taxes (if applicable) are the recipient’s responsibility.

 

 

 

Quantity Limits

 


Some items may be available in limited quantities. Please check each product page for details.

Please note that inventory is shared with our physical store, and in rare cases, an item may sell out before stock is updated.

In such cases, we may need to cancel your order. Thank you for your understanding.

 

 

 

Payment Methods

 

 

  • Credit Cards (VISA / MasterCard / American Express / JCB / Shop Pay)

  • Mobile Payments (PayPay / Rakuten Pay / Apple Pay / Google Pay)

  • Other Services (PayPal)

  • Buy Now, Pay Later (Paidy / Convenience Store Payments)

  • Bank Transfer

 

 

 

 

Payment Deadline

 


For bank transfers, please make payment within 3 business days.

Shipping will be arranged after payment is confirmed.

If payment is not confirmed within 3 days, the order will be automatically canceled.

 

 

 

Returns & Exchanges

 


 

Return Period / Return Shipping Costs

 

 

  • If there is an issue with your item, please contact us within 3 days of delivery.

  • If the product is damaged or defective due to our error, we will cover the return shipping cost and provide a refund or replacement after confirming the issue.

  • Returns or exchanges due to customer preferences (e.g., change of mind, size errors, “different from what I imagined”) cannot be accepted.

  • Even if unused, returns or exchanges cannot be accepted after 3 days from delivery.

 

 

 

 

Store Name

 


Inoyashiro


 

Phone Number

 


+81-6-6136-3615


 

Email Address

 


info@inoyashiro.com


 

Website

 


https://inoyashiro.com

address

〒531-0073
D Building Kita Umeda 1F, 1-5-15 Honjo Nishi, Kita-ku, Osaka

telephone number

06-6136-3615

Opening times

12:00-20:00 Closed on Thursdays *Other business days are listed on Google Maps

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You can check the frequently asked questions from customers.

If the issue persists, please feel free to contact us.

Q. I would like the product to be delivered on the same day I purchase it. Is this possible?

A. If you order by 12:00, we can ship it on the same day.

Q.Can I specify a delivery date and time?

A: You can do this from the cart screen.

Please do not proceed to checkout, but set it on the cart screen.

Q: Can I return the product?

A. This is only possible for defective products .

Returns are not accepted unless the item is faulty.

We do not accept returns for reasons of customer convenience.

Q. Can I order products?

A. Yes, if the manufacturer has stock. However, this only applies to products for which your purchase has been confirmed.

(Cancellation not permitted)

Q. Can I reserve an item?

A. Yes, it is possible for a period of one week. However, this is only possible for products whose purchase has been confirmed.

(Cancellation not permitted)

Q. Can I change the delivery company?

A.
Please note that we do not generally accept changes to the delivery company.
(We mainly use Sagawa Express for home delivery , but depending on the situation we also use Yamato Transport and the post office.
Mail delivery is only available via post office click post.)



Q. Is it possible to have the item shipped to a shipping company office?

A: Yes, it is possible.

We generally use Sagawa Express, so please be sure to write "Sagawa Express delivery to XX office" in the comments section when purchasing.

Q. Can I use both cash and card when making a purchase?

A. Payment methods need to be separated by product.

You cannot use multiple payment methods for the same item.

It is possible to change the payment method for each product. In that case, please place separate orders. (Delivery can be combined.)


Thanks for contacting us. We'll get back to you as soon as possible.

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